ISO 20000:2018 – Information Technology Service Management System (ITSMS)

Bigsun Technologies Private Limited has successfully achieved certification for the ISO 20000:2018 standard standard, demonstrating its commitment to delivering high-quality and reliable IT services aligned with global best practices in Information Technology Service Management.

What is ISO 20000:2018?

ISO 20000 is the international standard for IT Service Management Systems (ITSMS). It provides a comprehensive framework for establishing, implementing, maintaining, and continually improving a service management system to ensure the effective delivery of IT services.

The standard is based on the ITIL (Information Technology Infrastructure Library) best practices and emphasizes service quality, incident resolution, performance monitoring, customer satisfaction, and continual service improvement.

Scope of Certification at Bigsun Technologies Private Limited

The ISO 20000:2018 certification at Bigsun Technologies Private Limited covers:

• Development and deployment of Healthcare and Hospital Information System products and platforms.
• Installation and support for software products, including application development and API integration.
• AI-enabled and database-supported solutions.
• Medical and non-medical records management for clients across various domains.

It ensures an organization is not only reactive but also proactive in managing continuity risks, thereby minimizing downtime and protecting its assets, people, and reputation.

This scope highlights our capability to deliver dependable and consistent IT services tailored for complex and regulated environments such as healthcare and enterprise software.