Bigsun CRM

CRM Redefined

Clever Revenue Maximizer

“In a competitive global landscape, innovation and a web and mobile CRM are essential. Choose a CRM that meets your current and future business needs.”

Bigsun CRM product illustration

Process

01

Lead-to-opportunity

The process begins with sales planning and ends with generation of leads. Important functions include.

  • Planning & Targets
  • Personal Information Manager
  • Document Management
  • Appointment & Tasks
  • Target Group Management
  • Campaign Management
02

Prospect-to-customer

The process begins with prospect planning & ends at customer acquisition. Important functions include

  • Lead Tracking
  • Quote & order capture
  • Dynamic Pricing
  • Product Catalogue
  • Alerts Manager
  • Claims Management
03

Order-to-cash

The process begins with order management and ends with continuous support. Important functions include

  • Order Management
  • Collaboration
  • Delivery Fulfillment
  • Billing & Collections
  • Knowledge Management
  • Customer Help Desk
Bigsun CRM product snapshot

Product Snapshot

Our CRM is a ready to use product which manages marketing, calls, visits, proposals, orders, expenses, tasks & activities for customer acquisition engagements. This framework forms the backbone of any business and provides exceptional customer experience.

The product is a web-based business application. The product provides a single screen to track all activities across all locations. It also gives you added functions such as interaction history, location wise pricing and integrated shopping cart.

It is built on Microsoft SQL database, the Microsoft .NET framework and the IIS server. This CRM product is a state-of-the-art application that is available off the shelf or as a service on an e-commerce platform where people will be able to buy, download or subscribe and instantly start using them.

Certain highlights of the products include planning, reminders, assign accounts and tasks, loyalty, multi-level approval, automated emails and integrated document management to address the current and future needs of a growing business.

Bigsun Technologies representative

“In today's business environment focused on revenue growth, cost reduction, inventory management, and product quality improvement, our tailored solution strikes the perfect balance of customization, implementation, and productization to meet their needs effectively.”

– Bigsun Technologies

Key Features

  • Multi-Company, multi-location
  • Build plans with ease
  • Snapshot of your customer
  • Anytime, anywhere Access
  • Real time call tracking
  • Customers can place orders
  • Address burning issues
  • Dynamic pricing configurator
  • Product packaging management
  • Loyalty programs
  • Alerts with colour codes
  • Planned v/s actual reporting
  • Role/Amount based approval
  • Flexible custom reports
  • In built expense management
  • Document management included
  • Dynamic ageing analysis
  • Announcements & newsletters
  • Track transaction history
  • Email & SMS integration APIs
  • Role rights with edit, approve options
  • Customizable inventory reporting
  • Retina ready for enabled devices
  • Fully optimized for speed

Clients Feedback

Working with Bigsun was both a valuable and rewarding experience. I want to thank the entire unit for all the hard work. I am really looking forward to building this initiative further.
Customer
There has been tremendous appreciation from the users. We are extremely satisfied with the product and support you have provided us.
Customer
The communication process across teams has become faster, easier and effective through the amazing features of your product. Our overall productivity levels have risen considerably.
Customer
The product has a lot of powerful features and is very easy to use. We have been able to work on customization as well.
Customer
I really like this product. With this ease of use, you can kickstart your projects and just focus on your business.
Customer

Build Your Sales Force for the Future

Benefits of implementing a CRM system in your business

Benefits of Implementing a CRM System in your Business

Implementing a Customer Relationship Management (CRM) system can transform how businesses interact with their customers. It’s a powerful tool that helps companies build stronger relationships, improve efficiency, and drive growth.

10 FebKaran Balasubramanian
How CRM enhances customer satisfaction

How CRM Enhances Customer Satisfaction

A Customer Relationship Management (CRM) system is a powerful tool for boosting both customer satisfaction and retention. It helps businesses stay connected with their customers by organizing and managing interactions, ensuring a seamless experience.

10 FebKaran Balasubramanian
What is CRM?

What is CRM ?

CRM, or Customer Relationship Management, is a tool or system that helps businesses manage interactions with their customers. It’s designed to improve relationships, boost customer satisfaction, and ultimately increase sales by organizing and making communication easier.

10 FebKaran Balasubramanian
Bigsun client logo 7 Bigsun client logo 8 Bigsun client logo 9 Bigsun client logo 10 Bigsun client logo 11 Bigsun client logo 12 Bigsun client logo 13 Bigsun client logo 14

Frequently Asked Questions

What is Bigsun’s Custom CRM used for?

It helps manage marketing, quotes, orders, customer interactions, and sales workflows.

What is the “Lead-to-Opportunity” process?

It starts with lead generation and ends with opportunities via tasks, targeting, and campaign tracking.

What does “Prospect-to-Customer” cover?

It includes lead tracking, quoting, order capture, dynamic pricing, and product cataloguing.

What is part of “Order-to-Cash” in Bigsun CRM?

Order management, delivery, billing, collections, and help-desk support.

Can Bigsun CRM handle multi-company or multiple locations?

Yes, it supports multi-company and multi-location operations.

Does Bigsun CRM include dynamic pricing?

Yes, it has a dynamic pricing configurator to adjust prices based on conditions.

Is there expense and document management in Bigsun CRM?

Yes, it includes built-in expense and document management features.

What kind of reporting does it offer?

It provides flexible custom reports, planned vs actual reporting, and transaction history.

Does it support communication tools?

Yes, it integrates with emails, SMS APIs, alerts, and color-coded reminders.

Lead-to-Opportunity

Transform prospects into qualified opportunities with structured sales planning, task assignments, and campaign tracking. Bigsun’s CRM automates lead capture, manages target groups, and centralizes interactions, ensuring timely follow-ups and higher conversion rates. This streamlined approach enhances sales efficiency and effectiveness.

Prospect-to-Customer

Seamlessly convert prospects into loyal customers by managing quotes, dynamic pricing, and order capture within a unified system. Bigsun’s CRM offers real-time alerts, product cataloging, and claims management, ensuring a smooth transition from interest to acquisition. This process enhances customer satisfaction and retention.

Order-to-Cash

Efficiently manage the entire order lifecycle—from order placement to billing and support. Bigsun’s CRM facilitates collaboration, delivery fulfillment, and knowledge management, ensuring timely collections and continuous customer support. This comprehensive approach optimizes cash flow and customer service.