Guide
Change Request (CR) Portal Guide
How to request a change to your Bigsun software and follow it from request and estimate to approval and development.
What is the CR portal?
Over time every business needs something changed in its software. The Change Request (CR) portal gives your management one place to ask for a change and to follow it from the first request until the development is done, so nothing depends on phone calls or scattered emails.
How to raise a change request
Login to your CR portal
Sign in to the CR portal with the credentials Bigsun gave you once your company went live.
Click on the Raise New CR button
Click the 'Raise New CR' button to start a new change request.
Enter the CR details
Enter the CR name, the detail and any attachment, and click the Save button.
See it in the summary screen
After saving, the raised CR is displayed in the summary screen and an approval mail is sent to the CR approver's mail ID.
What happens after you raise it
Bigsun sends an estimate
Bigsun studies the request and sends the estimate to the client.
Client and Bigsun approve
The change request is approved by the client and by Bigsun.
Development is taken up
Once it is approved by both sides, the development is taken up.
Follow it from start to end
At every stage the CR portal shows the process from start to end, including the step the development is currently in.
Always know where your change stands
You do not need to ask for status updates. The CR portal shows the complete process of your change request, from the day it was raised to the step the development has reached today.
Need help with an issue instead?
A change request is for something new or different. For support needs and issues, raise a ticket in the Support Portal.
Frequently asked questions
Who can raise a change request?
Management raises a change request in the CR portal.
Do we get an estimate before any work starts?
Yes. After a CR is raised, Bigsun sends the client an estimate.
When does development start?
Development is taken up once the change request has been approved by both the client and Bigsun.
How do I know where my change request is?
The CR portal shows the process from start to end, including the step the development is currently in.
What if I only need help with an issue?
Raise a ticket in the Support Portal for support needs and issues. The CR portal is for requesting changes.
Talk to the Bigsun team
Questions about our software, services or implementation? We would be glad to help.