Bigsun Technologies logo
Book a Demo
☰
Sales & CRM

Survey App Glossary

Terms for collecting and measuring feedback.

5 terms · Updated 12 November 2026

N1 term

Net Promoter Score (NPS)

A score showing how likely customers are to recommend you to others.

R3 terms

Rating Scale

A set of options, such as 1 to 5, for scoring an answer.

Respondent

A person who answers a survey.

Response Rate

The share of invited people who complete the survey.

S1 term

Survey Form

A set of questions created to collect feedback or data.

See these concepts in a working system

A working session with the team that builds Bigsun ERP, using your own business processes.

Book a Demo